Shipping policy

DELIVERY AND INSTALLATION
Vibe Curtain makes, delivers and installs made-to-measure curtains and blinds across all seven emirates. We do not despatch made-to-measure goods by third-party courier, and there is nothing for you to receive, unpack or fit yourself. Manufacture and installation are carried out by workshop and installation partners we select, brief and audit. Your contract is with Vibe Curtain, the warranty is ours, and anything that needs putting right is dealt with by us rather than by them.

WHEN WE INSTALL
Delivery and installation normally take place within 2 to 5 working days of the measurement visit. When you approve your written quotation, your contract names a specific installation date - not a range and not an estimate. What we do if we miss that date is set out on Our Promise and Our Guarantee.

WHAT DELIVERY AND INSTALLATION COST
Nothing. Consultation, the supervisor's visit, measurement, quotation, delivery, installation and hand-dressing are all included in the single written price per finished window that you approve before manufacture begins. Nothing is added afterwards. We do not publish prices or rates for made-to-measure goods, and no payment for made-to-measure goods is taken through this website - every window is quoted individually once it has been measured.

WHERE WE INSTALL
We measure and fit across all seven emirates on the same terms, with no travel surcharge and no second-priority scheduling outside Dubai. The communities we work in most often are listed on Areas We Serve.

BEFORE INSTALLATION DAY
So that we can fit on the agreed date, we need access to the property on that date, and any approval or NOC required by your developer or building management to be in place. We will tell you at the measurement visit if your building is one that requires an NOC, and we handle that paperwork where the building allows us to.

Please also make sure the windows are clear and accessible on the day. Where furniture has to be moved, we will move it and put it back.

WHAT HAPPENS ON THE DAY
We fix the track or pole to the substrate specified at the measurement, hang the finished goods, and hand-dress every fold by hand down the full drop. Where a curtain has been trained with ties, we return to untie it free of charge. We clear away our own packaging and take it with us.

IF WE ARE DELAYED
If we are prevented from installing by lack of access, by a building restriction, or by an event outside our reasonable control, we will contact you and agree a replacement date as soon as possible. If the delay is ours, the remedy in your contract applies.

RISK AND TITLE
Risk in the goods passes to you on completion of installation, not before. Until then the goods are ours to protect, transport and replace if anything happens to them.

WARRANTY
Everything we make and install carries a one-year warranty covering mechanical parts and labour. What the year covers, what it does not, and how to claim are set out on Our Guarantee.

CHANGES, CANCELLATION AND REFUNDS
Because every item is made to your measurements and your fabric selection, cancellation and refund rights are set out separately in our Refunds and Cancellations policy. In short: a full deposit refund at any time before fabric is cut, and if the fault is ours we remake at our cost.

SAMPLES AND SMALL ITEMS
Fabric samples are brought to your home by the supervisor at the free measurement visit rather than posted, because openness, weave and colour cannot be judged from a screen or from a small swatch on its own.

QUESTIONS
Any question about delivery or installation: email vibecurtain.ae@gmail.com or use our contact page. The full process, stage by stage, is on How It Works.