We give you a date. Not an estimate.
Ask anyone in Dubai who has bought curtains and you will hear the same story. The appointment moved. Nobody called. The fabric turned out to be unavailable after the order was placed. Weeks went by in a bright, unlivable room, and getting a straight answer became impossible.
That is not a fabric problem. It is a promise problem. So we built the company around fixing it.
Installed on the date in your contract — not an estimate, not a range
When you approve your quote, you receive a specific installation date. Not a range. Not "next week". A date.
It is written into your contract, not just onto our website.
How we make that safe to promise
- We never give you a date until your fabric is confirmed in stock, in writing, by our supplier. This single rule removes the most common cause of delay in this industry.
- We quote longer than we need. If your curtains are finished early, we still book the installation for the date on your contract. We would rather beat a date than break one.
- We work with two workshops, never one. Single-supplier dependency turns one bad week into ten broken promises.
- We cap how many jobs we take each month. Growing faster than we can deliver is how companies start missing dates.
The date guarantee has limits, and there is a remedy if we miss. Both are set out in full on our guarantee, which is where all the terms live.
Measured twice. By two people.
Every window in a larger order, and every non-standard window, is measured independently by two different people before any fabric is cut. If our measurement is wrong, we remake it at our cost.
Measurements are recorded digitally, never on paper, and we keep them forever. If you ever need one panel replaced, we already have your dimensions. You will never be measured twice for the same window.
If something goes wrong
Something will, eventually. What matters is what happens next.
- You hear about a delay from us, first — with a reason and a new committed date. Never after the fact.
- A complaint gets a phone call within 60 minutes, not a text.
- Every coordinator can authorise a fix on the spot, without asking anyone's permission.
- Anything unresolved after 48 hours goes to the founder automatically.
The price you are quoted is the price you pay
We do not publish prices, and we will not quote one before we have seen your windows. A number given without a measurement is a guess, and a guess is how the extras get added later.
So a supervisor visits, measures every window twice, and brings the fabric books to you. You choose in your own home. Then you receive one written price per finished window — fabric, lining, track, fixings, delivery, installation and hand-dressing all inside it. Nothing is added after you have committed.
Book a free measurement. 45 minutes, no obligation. Free supervisor visit, free measurement, free written quotation and free installation.