One annual fee. We look after your windows for the year.
Curtains are bought once and then forgotten until something goes wrong. The Care Club changes that — we come to you once a year, keep them looking the way they did on day one, and catch the small things while they are still small.
That is the whole economics of it. A heading that has started to pull, a hem that has dropped a little, a track that has gone stiff — caught at the annual visit, each one is a short repair done on the spot. Left for another two years, the same three faults are a remake, a new track and a day of labour.
What is included
- Annual professional clean — take down, clean, re-hang and hand re-dress every panel
- Repairs from wear — re-hemming, loose headings, replaced hooks, gliders and end-stops
- Track servicing — re-tensioning, lubrication, corded mechanism adjustment
- Motor servicing — battery checks, re-pairing, firmware where applicable
- One relocation re-hem included per year — if you move, we adjust one room's curtains as part of your membership, at no extra charge
- Priority scheduling — members are booked ahead of new enquiries
- Member discount on additional windows — new rooms, a home office, a nursery
The Care Club is maintenance, not cover
We want to be exact about this, because a customer who assumed otherwise is a complaint waiting to happen.
Your warranty is one year from installation, whether you are a member or not. It does not extend, it does not renew, and joining the Care Club does not change it. If something we made or fitted fails inside that year, we repair or replace it under the warranty — parts and labour, at no cost to you — and you do not need a membership to get it.
What the Care Club pays for is the work a warranty never covers: cleaning, servicing, adjustment, and the repairs that come from use and age rather than from a fault. Those are the jobs you would otherwise be quoted for one at a time, year after year.
How pricing works
Membership is one flat annual fee based on your home size and number of windows. We quote it in writing at your installation, or message us and we will quote it the same day — free.
If you only ever want the annual clean, buy the clean. A studio with three windows and no motors is not a Care Club home, and we will say so rather than sign you up. The membership earns its place where there is more to go wrong: motorised tracks, wide spans, several rooms, or a house where the curtains are pulled about every day. We will tell you honestly which side you fall on.
How it works
- You join at any point after your installation.
- We contact you at the twelve-month mark to book your annual visit.
- Between visits, message us about anything on the list above and we come out at no extra charge.
- Cancel any time before renewal. No notice period, no penalty.
For curtains we did not make
You can join with curtains from any supplier. We inspect them at the first visit and tell you what condition they are in — including if the honest answer is that they are near the end of their life. Curtains we did not make carry no warranty from us at all, so on those the Care Club is maintenance and nothing more.
Message us on WhatsApp to join, or ask us at your installation. No pressure to decide on the day.