Guest complaints about light are a review problem, not a maintenance problem
If you run short-let or managed units in Dubai, you already know the pattern. A guest complains that the bedroom is too bright, or that a panel is stained, and it lands in a review before it lands in your maintenance queue. By the time you find a supplier, quote it, and wait for a measurement, the unit has turned over twice.
We built a service specifically for that.
How a portfolio account works
1. We survey your building types once
Most portfolios are a handful of repeating layouts. We measure each layout once, and that becomes your standard specification — fabric, lining, track, drop, everything. Every future unit of that type is quoted and made from the record. No repeat site visits, no re-measuring.
2. Fixed per-unit pricing
Once your layouts are surveyed, you get a written rate card per layout — not a fresh negotiation every time. Budget once and stop re-pricing. The survey of your first layout is free.
3. Forty-eight hour single-panel replacement
A guest damages one panel. You send us the unit number. Because we hold the record, we make and fit that one panel within 48 hours — no measurement visit, no re-doing the room.
4. Consolidated monthly invoicing
One invoice per month across every unit, itemised by property. Not thirty separate jobs to reconcile.
5. One named account contact
The same person, every time, who knows your buildings.
What we recommend for short-let units
- Spend less on fabric, more on track and fixings. Guests pull curtains hard. The track is what fails and what costs you a callout.
- Blackout in every bedroom, without exception. Light complaints are the single most common window-related guest complaint in Dubai.
- Side channels in bedrooms where review scores matter. Light leaking at the edges is what guests notice at 5:30am.
- Washable, replaceable panels. Specify fabric that survives frequent cleaning.
- Keep one spare panel per layout in stock. We can hold these for you.
Payment terms — stated up front
50% on order, balance on completion, for accounts under 20 units. Established accounts above that can move to 30-day terms after three completed jobs. We do not offer 60 or 90-day terms. We would rather be honest about that now than agree and then start missing installation dates because our cash is tied up.
The date guarantee applies to you too
Units are only earning when they are ready. Every job carries the same commitment: installed on the date in the contract, not a range.
Message us with the number of units and the buildings. We will survey one layout free and give you a written rate card before you commit to anything.