From first visit to finished room, in two to five working days
Most companies describe their process as "Step 1: Consultation. Step 2: Selection." That tells you nothing. Here is ours in four stages, with what actually happens at each one, so you can hold us to it.
Stage 1 — The free home visit
About 45 minutes. Free, and with no obligation. A supervisor comes to you — the person who will own your job, not a salesperson passing you on.
- Shoe covers on. Always.
- The light study. We record, for every window: which way it faces, how many hours of direct sun it gets, the view, how exposed you are to neighbours, what the room is used for, and how you sleep.
- Fabric books, in your home. We bring the fabrics to you and hold them against your actual window, in your actual light, at the time of day you actually use the room. You choose in the room the curtains will live in — not under showroom lighting, and not from a photograph on a screen.
- An honest recommendation. We will tell you which windows genuinely need blackout and which do not — including where you can spend less. If a room does not need it, we say so.
- Measurement, twice. Width at three heights, drop at three points, recorded digitally and photographed.
Stage 2 — Your written quote, within 24 hours
Within 24 hours, always. Window by window, room by room, with one fully installed price for each — fabric, lining, track, brackets, the correct fixings for your wall type, delivery, installation and hand-dressing, all inside that one number. Nothing is added later.
Three levels to choose from, so the decision is which, not whether. And your exact installation date, printed on it.
Signature orders also receive a Light & Living Report — a written breakdown of every window in your home, its sun exposure, and what we recommend for it and why.
Why we do not publish prices
You have seen the adverts: curtains from some tiny headline price. Then the track is extra. The brackets are extra. Lining is extra. Fitting is extra. VAT is extra. The number that got you to call was never the number you pay, and by the time you find that out someone is already standing in your living room.
We do not play that game. We do not quote a price before we have seen your windows, because until we have measured them, any number we give you is a guess — and a guess is exactly how the extras get in later.
So the order is: we visit, we measure every window twice, you choose your fabric in your own home, and then you get one written number per finished window. It is based on your real measurements and your real fabric, everything is inside it, and it does not move.
One number. After we have seen the windows. Fixed.
Stage 3 — Making and quality check
Your fabric is reserved and confirmed in stock in writing before we commit to anything. Then it is cut, stitched and hand-finished to your exact drops.
You do not have to chase us for updates. You will receive them without asking:
- "Your fabric is reserved and collected."
- "Cutting done — photo attached." (A photo of your actual fabric, on the table.)
- "Stitching complete. Quality check next."
Then every curtain is checked panel by panel before it reaches your home — dimensions within 5mm, hem straight, heading even, correct lining, correct hook count, no marks.
We do this because finding a fault at your window means breaking a promise. Finding it beforehand means fixing it quietly.
Stage 4 — Installation, on the date in your contract
You will know the crew's names and see their photographs before they arrive. You will get a message the evening before, and another when they are twenty minutes away.
- Shoe covers, floor protection sheets, dust sheets under every drill point
- Drill dust vacuumed as they work, not at the end
- Curtains hand-dressed — every pleat folded by hand and tied for 24 hours, so they hang correctly for the rest of their life. Very few companies in Dubai do this, and it is the visible difference between a professional job and an amateur one.
- Every piece of packaging and every offcut taken away
- Operation demonstrated, including motor pairing and app setup
- A 14-point check, photographed, then reviewed again remotely by a supervisor within two hours
You walk through every room. Only then do we take the balance.
Installed on the date in your contract — not an estimate, not a range. The date is written into your contract. If we miss it, your first professional curtain clean is on us — we take them down, clean them, rehang them and re-dress them, at no charge.
After we leave
These are separate aftercare visits that happen after your installation day. They are not part of the two-to-five-working-day build — that clock stops when your curtains go up, and this one starts.
- Next morning — we ask how it looks in the daylight.
- One week after installation — we return to untie the dressing, free.
- Month 6 — a courtesy check and free track re-tensioning if needed.
- Year 1 — we offer a professional clean, take-down, re-hang and re-dress.
- Forever — your windows stay on file. Reorder or replace a single panel without a new measurement. You will never be asked to produce an old invoice.
Book your free home visit — 45 minutes, no obligation, with fabric books brought to you. Free supervisor visit, free measurement, free written quotation and free installation.