Made-to-measure, explained honestly
Curtains and blinds are cut to the exact dimensions of your windows. Once fabric has been cut for your home, it cannot be sold to anyone else. That is why this policy is firmer than a normal shop's — and why we are generous in every situation where the fault is ours.
We show you this policy before you pay a deposit, not after. Most refund disputes in this industry happen because the customer never saw the terms.
If you change your mind
| When | What happens |
|---|---|
| Before fabric is cut | Full refund of your deposit. No questions, no fee. Processed within 3 working days. |
| After cutting, before stitching | We deduct the cost of the fabric already cut. The balance is refunded. |
| After manufacture is complete | No refund — the item exists only for your windows. However, we will offer 50% credit toward a replacement fabric. |
If the fault is ours
| Situation | What we do |
|---|---|
| We measured it wrong | Full remake at our cost. If it moves your installation date, your installation is free as well. |
| The fabric or colour is not what you approved | Full remake at our cost. |
| Workmanship is defective | Remade, altered or replaced at our cost until it is right. |
| We damaged your property during installation | Repaired or made good at our cost. |
| We miss the installation date we promised | You are not charged for the installation. See Our Promise. |
In all of the above there is no argument, no form to fill in, and no charge to you.
How to raise something
Message us on WhatsApp or call. We acknowledge every complaint by phone within 60 minutes during working hours, and aim to resolve it within 72 hours. Anything unresolved after 48 hours is escalated to the founder automatically.
Payment terms
- 50% deposit on approval of your quote.
- Balance on installation day, after you have inspected every room and are satisfied — never before.
- Deposits are refundable in full until fabric is cut.
Cancelling a measurement appointment
Free, any time, for any reason. Message us and we will move it or cancel it. If we have already fitted temporary blackout blinds, you may keep them until we can collect them — there is no charge either way.
These terms do not affect your statutory rights under UAE consumer protection law.