You will never be asked to find an old invoice
We keep your records. Every window we measure stays on file — dimensions, fabric, lining, track, the date we installed it and who installed it. When you make a claim, we already have everything. Registration is automatic. There is nothing for you to do.
What is covered, and for how long
| Component | Cover |
|---|---|
| Stitching and workmanship | 5 years (7 years on White Glove projects) |
| Tracks, rods, brackets and fixings | 5 years |
| Motors and electronics | 3 years, or the manufacturer's term if longer |
| Fabric colour-fastness against UV | 2 years |
| Installation and alignment | Lifetime — free re-tensioning and re-hanging, for as long as you own them |
What is not covered
Stated plainly so there are no surprises later:
- Damage caused by guests or tenants
- Damage caused by cleaning carried out by a third party
- Water damage
- Alterations made by anyone other than us
- Pet damage
Most of these we can still repair — it simply will not be free. We will quote you before doing anything.
How a claim works
- Message us on WhatsApp. A photo helps but is not required.
- Acknowledged within 2 hours during working hours.
- Assessed within 24 hours — by photo where we can, by a home visit where we cannot.
- Resolved within 72 hours. No charge, no argument, no forms.
Lifetime re-hanging, and why we offer it
Curtains settle. Tracks loosen. A panel that hung perfectly on day one can drift after two years of daily use. Most companies treat that as your problem. We treat it as ours — call us and we will come and correct it, free, for as long as you have them.
If you move house
People move often in Dubai. Your curtains can come with you. We take them down, re-hem them to your new windows and re-install them — a paid service, but a fraction of the cost of starting again, and we already hold your original specifications.
If you sell the property
The warranty transfers with the home. Ask the new owner to message us and we will move the records across.